FAQ's

Account and Settings

• How much can I spend using Opy
• How long can I spread out the payments for when using Opy?
• You haven’t been able to verify my Identity
• How do I update my credit or debit card?
• How do I download the OPY app?
• How do I view my active plans?

Credit check

• Does Opy perform credit check?
• Does Opy affect my credit score?
• I don’t have good credit, will I be approved?

Plan help

• Can I have multiple Opy plans at once?
• What can I do if my goods haven’t arrived or are damaged?

Refunds and returns

• How do refunds work?
• I’ve returned my order but have an upcoming payment.
• How do I return items I have purchased using Openpay?
• What if I return some of my order?
• Can I return an online order in store?

Payments

• Can I change my payment date?
• What can I do if my payment fails?
• What happens if I can’t make a payment?
• Why have I been charged a late fee?
• Does Opy automatically debit my account?
• How do I change the cards my payments are debited from?

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Product's and services

• What is Opy?
• Why should I use Opy?
• What do I need to use Opy?
• Are there fees to use Opy?
• How do I use Opy?
• How old do I need to be to use Opy?

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